Thank you for the fast response. Under manage domains, I don't see a 'user' assigned to the domain. The options to edit on the manage domain page are Registration, Web Hosting, Secure Hosting, Email, and Actions.
On the left, under Users, there are 2 users listed. They are both give a 'Name', type (ftp), Machine (enif), Disk Used (<10 MB), and Actions.What is Machine and what is enif?
Under Actions, I can connect via FTP to ftp://email@example.com/ with the password, but again there are 3 folders (logs, maildir, and southbayfitnessfocus.com). The southbayfitnessfocus.com folder where I would typically find all the wordpress files and index.php is completely empty.
I'm stumped. Thanks again...