Fatal: unable to initialise SFTP on server: could not connect


#1

I just tried to connect via SFTP to my server (using FileZilla), but I’m receiving the following message:

[color=#FF0000]Error: Fatal: unable to initialise SFTP on server: could not connect
Error: Could not connect to server[/color]

What does this mean?

I can connect via FTP, though. No problem. Site is also online.

Does this mean my site may have a virus?


#2

I’ve never had this error personally, but a quick google found this thread elsewhere with this solution.

Based on that, are you positive your user is configured for SFTP access? Go to “Manage Users” in the panel, edit the user in question and double check how it’s configured on the next page. If it does already show SFTP or Shell access, then go ahead and click save anyway without making a change as that will cause the panel to confirm the settings on the server.


#3

Thank you for your swift reply.

Good point, I didn’t set up this account for Shell access. Did it with the other user names, but missed this one.

Thanks again :slight_smile: