In my current Dreamhost plan I have a 291.09 GB space allotment of which I used 394 megabytes or .1% and I have 5.59 TB bandwidth allotment of which I’ve used 438.2 megabytes. So I’m only using a tiny fraction of what I’m paying for.
It’s takes over a minute to load a simple non-graphic Wordpress site. It’s so slow the site that it would be unusable for the user. I just put it up so its not a question of lots of users.
I’ve emailed support at dreamhost about the problem. I got one email back which stated that Dreamhost had a load problem and my server was being rebooted and should be back up shortly. It’s more than 24 hours later and its still slow. All I get from Dreamhost tech support are emails saying we know its more than 24 hours since you contacted us - be patient we will get back to you as soon as we can.
It seems, given the size of may account and allotments I should at least be able to count on a good level of performance. When you are on a shared host does this mean that you are not guaranteed any level of performance - a heavy user on the same server you are on can bring your sites to a halt? Does Dreamhost cut the line of how many users can be on a server so close that there is no margin for extra use and all users will on the same server will grind to a halt? Dreamhost has some extra cost options that guarantee you some space and time. Why do I need to pay extra for something I thought I was already paying for. If there is a user whose use is so heavy that it loads the whole server down shouldn’t his usage be throttled down rather than bringing all of the other users on the server down?
Why am I not getting what I paid for. In response to my tech tickets all I get are automated responses that say we know its been 24 hours since you contacted us but hold on we’ll get back to you just as soon as we can.
What are your experiences with other hosts? Dedicated servers? Virtual Servers? Any recommendations? Thanks in advance for your help.
I’m on high speed cable and all of the other sites load quickly so its not a question of my equipment. In fact one of the people I’m working with has his site, which has been up for several months and has far more users on a $6 Hostgater shared plan and he’s getting much faster performance.
All the best,