Extremely poor support


#1

All I want to do is change my DNS server address. I end up with this error: Can’t call method “RegistrationType” on an undefined value at /usr/local/lib/site_perl/Ndn/Dhwebpanel/Domain/Registration.pm line 107.


back and fourth for 5 days they STILL DO NOT even get my question right…this is their response:

[quote]Yes it still happens.
Domains > Manage > Domain registration > Edit = error

Is there another place I should be going to update the DNS servers?

[/quote]

That is odd - it should be working… it is on other accounts. I
forwarded this to the admin team for you (in the meantime you should be
able to [edit] registration service from the Manage area under the
Domains tab).

Thanks!
John


#2

Is that not where I said the problem was?

“(in the meantime you should be
able to [edit] registration service from the Manage area under the
Domains tab).”


#3

Stench, John told you all he knew, which is that you should be able to [edit] registration service from the Manage area under the
Domains tab. You obviously can’t, but you should be able to. He’s forwarding it to the admin team, they’ll know what to do.


MacManX.com


#4

well I took it as “in the meantime” like I can go there to make adjustments until it is fixed.
Either way 1 week to just get a site up is not acceptable. I will have to terminate.
If you need to use support the turn around time is quite poor and for more complicated issues playing “ticket tag” every 2 days just doesnt help.
Dreamhost has been a great host otherwise.