I look after a website on Draco.
It has been inaccessible for 24 hours. Requests time out.
What’s really frustrating is:
Draco users have a message at the top of their Panel saying there was a failure, but “all apache services are running and websites should be loading”
They say “the data on the backup server will be mounted directly over NFS to allow your hosting services to remain online”
They say they’re closely monitoring the server and the restore from backups is going fine
There’s been no mention of this at all on dreamhoststatus.com
[*]For a while, the server was up but had the holding page “this new Dreamhost customer hasn’t set up their website yet” and all other urls except the root level gave a 404
So … does Dreamhost not KNOW that the server has been down and the website inaccessible, and that the backup hasn’t worked?
Why would they give us messages saying everything is fine when customers can see that it isn’t? It’s very frustrating. And putting it into “new customer” mode makes it look like it’s our fault.