"error while trying to use an ErrorDocument"


#1

Do others’ sites’ “404 Not Found” say also:

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to
handle the request.

?

Have I messed up my config somehow, or have DH configured Apache to use an error document that is missing?

Thanks.


#2

Nope. Do you have a .htaccess file anywhere in your site? Sounds like you have one somewhere that’s trying to load a non-existant error doc.

Try looking in your DH panel under Goodies->htaccess/webDAV and see if there is anything there.


#3

Thanks Dec. No, there’s no .htaccess file. The problem affects various domains inc one freshly created, and having never had any files uploaded to its space.

Confirmed by Panel:

.htaccess / WebDAV for http://www.testweb.chrisjj.com/
You currently have no configured directories on this domain.


#4

http://www.testweb.chrisjj.com/asdf.html

Same as

www.decswxaqz.com/adsf.html


#5

Yup, that shows the problem too:

Not Found
The requested URL /adsf.html was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


#6

I don’t know then… I don’t get anything about an ErrorDocument. Try submitting a trouble ticket?


#7

By default, Dreamhost uses a file called “missing.html” as the error document.

That error message means, “not only could I not find asdf.html, I also couldn’t find missing.html!”

There are two ways to fix this:

  1. Create a file called missing.html for your custom 404 page;

or,

  1. Tell the server not to look for a custom 404 page by adding this line to .htaccess:
    ErrorDocument 404 “Not Found”

#8

Hmm… so they’ve make a configuration that by default is bound to cause an error? Where’s the sense in that, I wonder.


#9

Indeed. Does seem pretty stupid… and not letting us know. ALthough I still don’t see the actual error message everyone else is :S


#10

[quote]I still don’t see the actual error message everyone else is :S

[/quote]

If you don’t see it on :

http://www.testweb.chrisjj.com/asdf.html

then what do you see? Perhaps your IE is set to show “friendly” (browser-substituted) error messages.