Error in adding CNAME

Previously, my domain was a re-direct to a blog on typepad.

Now, instead of a re-direct, I want to actually REMAP the domain to the blog.

In the DH control panel, I switched my domain from a redirect to fully hosted. Then I went to DNS to add a CNAME, but I got an error: “You already have a record for this name. You can’t have a CNAME and any other record on the same name.

I don’t know how I could have already had a record there, as this domain has never been mapped anywhere before; only set-up as a redirect.

How do I clear whatever was there before so I can do this new map?


If you’re trying to add a record on the base of the domain (e.g,, there are already several internal records for that name which cannot be removed. This is a limitation of DNS, not of our tools, and you will need to find another way to remap the domain.

There used to be a DH tech named Marie who helped me do this. Here are the steps she told me to do (ticket ##13114359, in 2007):

Step 1: Set your domain to Fully hosted but tell it to “Add www” on page loads and save.

Step 2: Tech support staff can remove just the “www” A record for you
from the domain.

Step 3: Add your CNAME for www to the host. What will
happen is it will set the default A record to dreamhost, but we will
auto-redirect to “www” which will then load your CNAME.

I’ve done Step 1. Can you do Step 2, and let me know if everything is OK in the DNS section for me to do Step 3?