Error creating new sub-domain


#1

I’ve been getting an error messasge when trying to add a new sub-domain. There error is, “You can’t add that domain: you don’t have permission to add to mydomain.com” (and yes I renamed the domain to mydomain for this post). The second level domain is being hosted at DH. I’m logged into the control panel with my hosting account’s username and password. In fact I haven’t created another user account to access anything.

Can anyone tell me why I’m getting this message and or how to get it work?

Thanks


#2

If it’s a domain (example.com) and not a subdomain (sub.example.com) and you’re the domain registrant, contact Support. Sometimes someone else adds it into the system even though they don’t own it and it won’t work for them.

If it’s a subdomain, then you have to add the domain first as an anchor, even if it’s just parked.