If you haven’t yet opened a ticket via the panel do so, reference what Andrew F said above. If you have already reply to an email from it and reference what Andrew F said above.
Really I think he was giving you hints to what to go look for, I don’t think he meant they were fixing it from this thread, if you want them to help there needs to be an open ticket.
Also make sure that automticed updates for the original wordpress install get deactivated. You should be able to to that yourself but going to one-click installs in the panel, then clicking “manage installed applications”. On that page you will want to expand the old install by clicking the graphical > then you will see “Remove from list”.