i started getting complaints from clients that my sight (http://faithcamponline.org/) was down. I checked it out and sure enough, only 2 files remained: favicon.gif and favicon.ico. I had a wordpress installed on that site and a lot of video and audio files and custom images. I tried restoring but that failed and reported that there were NO backups at all for that site, even though it has been active and functional for 3 or 4 years.
How can this site be restored (no, of course I don’t have a backup of my own).
Does this happen often at Dreamhost?
Tech support page (“Contact Tech Support” in the panel) is super lame. I try to report and all I can do is report an outage - no response, no contact options. In the past we used to be able to tell how critical the problem is. Now it’s just a report.