Hello! We have been hacked with Enourmousw1illa.com malware. And Google put a warning message when people try to visit our site.
I cleaned the site, but:
- I was not able to locate the htaccess file in the domain root
- Google still “blacklists” us, despite having applied for malware reconsideration
I tried the restore option in our panel. Then I get an error message saying the backup has been found, but the system cannot install it. When I wrote to DH support, they told me there is no guarantee the reinstalls works. Well, what an answer! I was expecting them to try to reinstall it manually, considering they do have the backup.
What can we do to get the warning removed? Thanks!