Emergency Customer Support

Does anyone know how to reach the support in case of emergency? My admin is always handling the problems. So I dont even have login information. But my website is not loading. I had this problem earlier today and he contacted the support and they fixed it . But now it happened again and I cant reach my admin. I dont need to get any information from them , just for them to check why my website is not loading? Maybe they should have some emergency email or something?

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