< This mornings mail problems. (Downtime)
Posted: Nov 15th, 2005 - 08:17:32 AM PST (1 hour 22 mins ago)
This morning we had some problems with a primary mail server that controls IMAP / POP / SMTP
(incoming/outgoing email) . You are receiving this email now because one of your mailboxes is
hosted on that server. The cause of the outage was due to a MySQL server failure and the problem
has been corrected as of about twenty minutes ago. We sincerely apologize for this unexpected
outage and we do have a team that is specifically working on improving our mail service.
- Your Dreamhost Mail Database Fixing Team>
<Please accept our apologies for the delayed response as well as ongoing email issues. We are working diligently to resolve all email issues by introducing more robust machines. With the recent growth spurt, which caught us offguard, we’ve been dealing with several unseen problems. I’d like to say that your problems are all fixed now, but the last two days have sprouted more issues that our admins are addressing currently. We thank your for your patience and ask for your understanding while we beef
the system up. If you are still having problems, please do not hesitate
to let us know.>
I cannot begin to tell you how irritated these messages make me on soo many levels…
First off, it is clearly NOT FIXED and I really wish the tree huggers would at least wait until a problem is resolved before pulling a bushie claiming to be victorious a wee bit too early…
Secondly, how is it that an adequate sized business such as DreamHost consistently fails at handling “growth spurts”??! Do they have no vision at all?? I am far from a genious (closer to a moron;) and even I told my brother the minute after DHs recent “unlimited domains/subdomains” hosting event that they were going to experience significant difficulties with their e-mail handling services if they were ill prepared to handle this growth…Sure enough, the email servers began going down…It doesn’t take a crystal ball, folks, simply some basic preparatory planning. I am sorry for the vent, but, it is time for DH to grow up and start acting like a business.