I joined about 2 days ago now, and I've had an a support ticket online for 14 1/2 hours - is that normal for a support call by the way?
I'm trying to get subdomains to behave they way they did on my previous host and also to get access to my email either through POP3 which isn't working and now the webmail has stopped working too - and not just at the downtime we've been told about, some 10 hours ago.
Anyone see anything I'm doing wrong? Here's the ticket:
Hi there. I've just joined up and my nameserver changes look like they are about complete. However, I'm having a couple of problems that might be related and I just want to check.
Subdomains - Although the main domains are working, the subs I've setup aren't. With my previous host (Webfusion) I would add a subdomain called weblog.brunton.org.uk and point that to www.brunton.org.uk/weblog, or photos.brunton.org.uk and point that to www.brunton.org.uk/photos. This would allow me to continually use the subdomain name even with subdirectories added, e.g. weblog.brunton.org.uk/pages/
vote-history.html (not currently live) would point to www.brunton.org.uk/weblog/pages/vote-history.html.
Unfortunately I can't seem to get these to work. Trying the redirect option changes the url to the full path and doesn't stick with the .brunton.org.uk. Choosing the framed option is giving an error (error id: "bad_httpd_conf") which can be seen on the photos subdomain url, however the full url displays the index correctly.
Any ideas? Am I choosing the wrong option for the subdomain in order for them to behave as before, or has the nameserver propogation just not completed yet?
I just deleted the old ticket and resubmitted. I've realised that with Webfusion I was probably adding a new DNS entry rather than any type of forwarding. Having just looked at the Knowledge Base I've realised I can't access the DNS entries from my account and I'd have to upgrade. I only use three entries and wondered if there was a way to get these added without having to pay an extra $8 a month to upgrade
The second problem is I can see my email on the webmail client, but I can't download it with Outlook.
The server names and login details are all correct.
Error: Your e-mail server rejected your login...The server responded:
'?#RR invalid password or already logged in, bye'
Both Servers are set to authenticate using the provided username and password, I've checked and reset the password and read through the help. I just can't see what I'm doing wrong. Is this also because the nameserver propogation hasn't completed yet?
Thanks very much.