Thanks norm. Is your server on scotch? I'm not sure if that matters - perhaps the email servers are different. Either way, this is what their support form says:
Submit Support Request
If you're currently experiencing any downtime, submit it above!
This form is for non-downtime related questions.
The form above this is what I've been using as it has an area for trouble with email. I guess I should just go ahead and send one from the support form anyway. So far, the other was quite ineffective.