Email screwed up after creating discussion list


#1

We have a main email address shelter@xyz.org that was working fine. I decided to create a new Discussion list and names it shelter@list.xyz.org. after this was created all email designated for shelter@baypathhumane.org started routing to shelter@list.xyx.org which was not expected or desired!
So I deleted the discussion list expecting the system to return to previous state, however the list creation edited the shelter@xyz.org email address, turning it into a “convenience” address which it does not allow me to edit back to original settings…how do I get that email account back to it’s original state? I don’t want to delete and re-create and lose all the existing email!


#2

[color=#00CC00]Panel > Domains > Manage Domains[/color]

  • Click Edit next to baypathhumane.org

  • Click the [color=#0000CC]Change fully hosted settings now![/color] button.

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#3

How does that address the email issue?


#4

It’s the controller that resynchs the domain’s settings.

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#5

Doesn’t seem to do anything. It looks like what happened is the discussion list over-wrote the existing email account and turned it into a “convenience” email account for the discussion list…when the discussion list was deleted the convenience account was left and the original email account is gone…now I can still login via webmail and see all the old messages in the original account, but no new email routes to it…so I need to somehow wope out the convenience version of the account and be able to get back the standard email account linked to the original mailbox.


#6

You’ll need to have Support remove it.

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