Email Response


How long does support usually take if contacted through the control panel support feature on an average of course. Wish they had phone support it just comforts the customer.


I think it depends on how complicated the question is, or if it’s an easy fix, or whatever. I put a ticket in two days ago when the que was up at 600+ and had a response in about 20 min. Other times it’s taken a couple of hours…



The last two support tickets I’ve placed remained untouched for over 24 hours, regardless of queue size. I’m not really happy about it.


What are the problems, if you don’t mind telling us. Maybe someone here can help you.

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