Email Response


#1

How long does support usually take if contacted through the control panel support feature on an average of course. Wish they had phone support it just comforts the customer.


#2

I think it depends on how complicated the question is, or if it’s an easy fix, or whatever. I put a ticket in two days ago when the que was up at 600+ and had a response in about 20 min. Other times it’s taken a couple of hours…

-Matttail


#3

The last two support tickets I’ve placed remained untouched for over 24 hours, regardless of queue size. I’m not really happy about it.


#4

What are the problems, if you don’t mind telling us. Maybe someone here can help you.

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