Well, now going on almost 20 hours and no resolution to this problem.
I appreciated Will's response and really thought it was going to be resolved last night, but to no avail.
Don't understand why this should take this long to resolve and with no response from support except for the emails from Will. Hard to believe that I am paying $200 a month for this kind of service. Sorry trying to just chalk this up to mercury being in retrograde, but just a little perturbed at this point. (Although many thanks to Will to trying to help.)
Well, it is just a Monday.