Email problem is back


on the spunky mail cluster, pop3 is asking for username/pw over and over again.


Ditto, me too, using squirrelmail or roundcube.


I think it is a continuation of the problem in this thread.

In fact I see the DreamStatus page has now been updated.


Opinions are my own views and are not the views of DreamHost.
Any advice offered by me should be acted upon only at your own risk.


I’ve received phone calls from some clients about email to our dreamhost hosted address bouncing with:

Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 9): 554 : Relay access denied

Related? Not receiving emails is troublesome. All was good prior to this morning. I’m in the process of submitting a ticket to DH.


From DreamHost Status:
Mail Authentication Issues
Mail Authentication Issues Resolved

[color=#000000]DreamHost Promo Code[/color]: [color=#CC0000]Save $50[/color] with the promo code DREAMTEAM


Um, sorry, the “Mail Authentication Issues” have NOT been resolved.

We’ve been unable to send from most domains all day.


Niether can we.
We’re hanging tough as long as we can. . . :confused:


I don’t know if this is related (If it isn’t, I’ll make another thread about it), but I sent an email from my domain,, yesterday morning and it didn’t arrive until this morning. Looking at the header info, it seems that kept the email for over 22 hours before sending it on. Should I be worried, or is this part of a larger problem that is being looked at?

begin header info****

Microsoft Mail Internet Headers Version 2.0
Received: from ([]) by with Microsoft SMTPSVC(5.0.2195.6713);
Wed, 24 May 2006 06:39:36 -0500

I’m seperating these out myself***

Received: from ([]) by with Microsoft SMTPSVC(5.0.2195.6713);
Wed, 24 May 2006 06:38:51 -0500

Received: from ( [])
by (ConcentricHost(2.54) MX) with ESMTP id 330521D18D5
for; Tue, 23 May 2006 08:21:49 -0400 (EDT)

Received: from nagafen ( [])
by (Postfix) with ESMTP id 340965B9C3
for; Tue, 23 May 2006 05:20:47 -0700 (PDT)

Message-ID: 002401c67e63$5311dee0$800101df@nagafen
Subject: Fw: Revised Syllabus
Date: Tue, 23 May 2006 07:20:46 -0500
MIME-Version: 1.0
Content-Type: multipart/mixed;
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.2869
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
X-OriginalArrivalTime: 24 May 2006 11:38:51.0890 (UTC) FILETIME=[A1562520]

Content-Type: multipart/alternative;

Content-Type: text/plain;
Content-Transfer-Encoding: quoted-printable

Content-Type: text/html;
Content-Transfer-Encoding: quoted-printable

Content-Type: application/msword;
name="EBUS405 Syllabus_Calendar.doc"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename=“EBUS405 Syllabus_Calendar.doc”



I am still not receiving mail on my mail account.

Every mail sent is returned “Relay access denied” from gmail, my work mail and I get another error if I send it from my other dreamhost email address.

Basically, I haven’t had email access all day long.

I’m going to be very upset if this means that I have lost every email I was sent today.


Well, I suggest you “brace yourself”, because that is exactly what has happened with at least one of my domians (I’m afraid to investigate further with my clients, especially after yesterday).

The page has been woefully behind the curve on this, and I’ve received automated messages that the “system wide” problem is resolved, but no love here.

From the last posting:

[quote]May 24, 2006 at 1:30 pm PST by Karl

Another cluster began exhibiting the same symptoms as the other cluster that was previously fixed. This should now be fixed as well. Tests on both clusters indicate mail should be authenticating and processing in the mail queues.[/quote]
Upon checking it later, and finding it still broken, I reported it as a “system wide” again, and it was verified, but no status since then.

[quote]Verified smtp outage: mydomain@mydomain.tld [stop tracking]
1 hour 8 mins ago: Outage verified: We are actively looking into resolving it.
1 hour 10 mins ago: Outage first reported.[/quote]
For this domain, I was on swarthy (though last time I noticed it, it had changed and had a subdomain attached, looks like a new load balancing configuration).

A few hours of problems, it happens! This one, however, is going on un-abated for two full business days for various of my clients, and it is really starting to hurt. The worse part for me, today, was no indication of a problem - No bounce, no authentication errors, no failures of any kind reported, just no mail delivered. If I had not become suspicious that I had not heard back from a client on an issue I knew he would find important, and started testing things myself, I would have never known, The status page certianly gave no usable warning, rather indicating “we think we got it fixed”.

I hesitate to make the support que grow any larger (over 750 last time I checked), but I no longer trust the status page, or the “outage status” announcements, and suggest doing your own tests to ascertain whether or not it is “resolved” for you.

I suggest you go back through your IMAP/POP clilent’s “sent” mail folder and resend them all (for me, it was from about 07:30 PDT) via a known good SMTP server, if there was anythiong important in there (it only took me about an hour!)



As of today,30 May 06, the problem still persist.

what are we to do ? ? ?

My request for help with Support has not received any responce so far…my client is fuming