Email panel login problems


#1

Years ago, I set up a hosting account for a website that we created but don’t check very often. I noticed yesterday that the site was down, so I tried to login to the Dreamhost panel. When I entered the username/email and password, I received the following message:

“Your password has expired! In order to log in, please reset your password.”

Normally, this wouldn’t be a big deal to reset the password, except that I realized that the username/email address was one that I cancelled last year. So, in theory, if I reset my password, it would sent the link to an email address that no longer exists.

I need to change my username/email login or somehow get into that account. I have a feeling that the domain expired because the email updates we probably received went to this inactive email.

Please help. Thank you.


#2

use this form, pick forgot password in the dropdown link. They have protocols for this sort of thing.


#3

Thank you. I submitted this form to Dreamhost last night, but haven’t yet received a response.


#4

Sadly I’m pretty certain “forgot password” is a function they can only deal with during business hours monday thru friday. Hope Andrew corrects me.


#5

I’ve chatted online with a rep (via another unrelated DH account that I have). He said that they see my trouble ticket (that was sent via the aforementioned form) and that they would respond shortly. I still haven’t heard from anybody. Disappointing.