Email not working for weeks - can't even transfer

Currently my email is not working and hasn’t for weeks. When I contact support I get an automated message, but never any help. Chat is never available and when I request a call back, it never happens. At the point I just want to transfer my domain, but can’t because I can’t get transfer codes due to lack of email.

Anybody know a legal recourse? Not sure if it’s incompetence or somebody hacked my account. I can’t get any answers and there is no one to contact.

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