Email issue - SERVERBUG Internal Error


#1

[color=#FF1493][size=medium][size=large][size=medium][size=small][font=Verdana]Starting yesterday I can’t access my email. I use thunderbird. At first I thought it was a thunderbird issue, but I also can’t access it via webmail. I get the same error:

ERROR: Could not complete request.
Query: SELECT "INBOX"
Reason Given: [SERVERBUG] Internal error occurred. Refer to server log for more information. [2011-08-27 06:23:41]

I submitted a support ticket yesterday, but haven’t heard back. I really need access to my email. I can’t even access old emails. Does anyone know how to fix this?[/font][/size][/size][/size][/size][/color]

[color=#FF1493][size=small][font=Verdana]Nikki
www.funkyfreshmama.com[/font][/size][/color]


#2

If webmail isn’t working, you’ll have to wait for support.

However, as a workaround, create a new profile on Thunderbird that checks your email using POP and set it to leave messages on the server. Maybe that’ll work since the error looks like an IMAP problem.


#3

I’ve got the same issue and need my email to work. I’ve tried setting up a POP email and that didn’t work. Any other suggestions? I haven’t heard back from support.


#4

Since I searched the forum and find this to be the most likely post for people to view if they’re having this problem I’ll tell you that when I experience this problem I requested support from the Panel and the problem was solved within 24 hours. Apparently it was a simple issue with permissions on the mail directory. My problem seemed to occur shortly after I changed the password on the account.

The upshot is, contact support and be patient.