Email errors


#1

Hi All,

So we have been seeing a rash of 554 and 450 errors and I keep getting told they are fixed only to have it start up again 10 to 12 hours later.

Has anyone else been having these issues? Nothing ever gets posted on the status page even though the responses from support say it was a system wide issue.

Any suggestions would be greatly appreciated.


#2

I’m getting them now as well. I’ve also been unable to look at any email account in Control Panel. Not sure if they are related, but it looks pretty serious.


#3

I got some errors yesterday afternoon in webmail and again earlier today. it was

ERROR: Connection dropped by IMAP server.
Query: FETCH 1:* (FLAGS UID RFC822.SIZE INTERNALDATE BODY.PEEK[HEADER.FIELDS (Date To Cc From Subject X-Priority Importance Priority Content-Type)])

but now, I get my password or username is wrong…I went to the panel to see if for some reason my password got changed, and when I went to edit/manage my email I got this…

NZA Fatal Error!
The developer says:
couldn’t load address!

Handy stack trace:
Ndn::Common::Nza::Step::FatalError(‘couldn’t load address!’) called at /usr/local/lib/site_perl/Ndn/Dhwebpanel/Mail/Addresses.pm line 1009
Ndn::Dhwebpanel::Mail::Addresses::Edit::Display(‘Ndn::Dhwebpanel::Mail::Addresses::Edit’) called at /usr/local/lib/site_perl/Ndn/Common/Nza.pm line 625
Ndn::Common::Nza::DisplayStep(‘Ndn::Dhwebpanel::Mail::Addresses=HASH(0xcdd4eec)’, ‘Edit’, ‘HASH(0xce5e97c)’, 1, 1) called at /usr/local/lib/site_perl/Ndn/Common/Nza.pm line 223
Ndn::Common::Nza::fill(‘Ndn::Dhwebpanel::Mail::Addresses=HASH(0xcdd4eec)’, ‘Ndn::Common::Context=HASH(0xce06968)’) called at /usr/local/lib/site_perl/Ndn/Common/TreeNav.pm line 378
eval {…} called at /usr/local/lib/site_perl/Ndn/Common/TreeNav.pm line 378
Ndn::Common::TreeNav::ANON(‘HASH(0xcdd4f28)’, ‘ARRAY(0xce13a48)’, ‘ARRAY(0xce055a8)’, ‘tree=mail.addresses&’, 3, ‘panel_panel_’, ‘panel’) called at /usr/local/lib/site_perl/Ndn/Common/TreeNav.pm line 294
Ndn::Common::TreeNav::ANON(‘HASH(0xcdd711c)’, ‘ARRAY(0xce13a48)’, ‘ARRAY(0xce07adc)’, ‘tree=mail&’, 2, ‘panel_panel_’, ‘panel’) called at /usr/local/lib/site_perl/Ndn/Common/TreeNav.pm line 294
Ndn::Common::TreeNav::ANON(‘HASH(0xce139ac)’, ‘ARRAY(0xce13a48)’, ‘ARRAY(0xce07a70)’, ‘’, 1, ‘panel_panel_’, ‘panel’) called at /usr/local/lib/site_perl/Ndn/Common/TreeNav.pm line 401
Ndn::Common::TreeNav::Render(‘Ndn::Common::TreeNav=HASH(0xce139e8)’, ‘Ndn::Common::Context=HASH(0xc82fdd4)’) called at /usr/local/lib/site_perl/Ndn/Dhwebpanel.pm line 564
Ndn::Dhwebpanel::Main(‘Ndn::Common::Context=HASH(0xc82fdd4)’) called at /usr/local/lib/site_perl/Ndn/Dhwebpanel.pm line 691
eval {…} called at /usr/local/lib/site_perl/Ndn/Dhwebpanel.pm line 690
Ndn::Dhwebpanel::Display(‘Ndn::Common::Context=HASH(0xc82fdd4)’) called at /usr/local/lib/site_perl/Ndn/Dhwebpanel.pm line 235
Ndn::Dhwebpanel::ProcQuery(‘Ndn::Common::Context=HASH(0xc82fdd4)’) called at /usr/local/ndn/web/dhwebpanel/index.cgi line 56
Apache::ROOTpanel_2edreamhost_2ecom::index_2ecgi::handler(‘Apache=SCALAR(0xc830374)’) called at /usr/lib/perl/5.8/Apache/Registry.pm line 149
eval {…} called at /usr/lib/perl/5.8/Apache/Registry.pm line 149
Apache::Registry::handler(‘Apache=SCALAR(0xc830374)’) called at /dev/null line 0
eval {…} called at /dev/null line 0

I guess I better see if someone else is having this same problem…but thought I’d post here first.