Email been down for almost 24 hours

My website is suffering major technical problems due to dreamhost. For one our email has been down since 6pm yesterday and our website has constantly been going up and down. We our on the babyruth server. I sent a message to them 16 hours ago and now 6 hours 20 mins ago: Outage verified: We are actively looking into resolving it.

What in the world takes so long?? I am not satisfied at all.