Okay, I found it.
Thanks, I still have two open tickets and one of them is two days old. It helps to know they still have 449 open tickets.
I was getting desperate. Even to the point I looked up their California location and phones numbers. I just didn’t want to call them at home (=evil }:<> ), and I can’t tell the difference between their home numbers and office number.
I’ll just try to be patient and wait for now, and hope they get to my ticket soon.