As a new customer of only 5 days, what a disappointment. Since this very short amount of time I’ve seen the following:
- Constant customer complaints in this forum
- Email and servers down
- My websites down three times
- Dreamhost.com down one time (not a scheduled event either - actually down)
- 800+ support tickets sitting in the queue
- 12 hour turnaround on responses in my tickets
Your 99.98% uptime is viewed as a 50% downtime to me. I might as well be hosted in a 12/7 operation in a small village in China.
Looking for another provider. I simply cannot risk running my business on a company that doesnt take enough steps to leave any customer satisfaction.