That is not an exaggeration. My Paypal and QBMS payment portals stopped working suddenly almost 2 WEEKS AGO and tech support has been giving me the bare minimum responses and not taking me seriously. This has literally cost me thousands of dollars by now. I can see the transactions erroring out as each customer tries to check out, then gives up. I keep holding on and hoping you can fix the issue because I don’t want to waste 3 days moving all my sites to a new hosting company and troubleshooting a zillion things that break along the way. I have no way to accept money, except by sending direct Paypal requests to the very few customers who take the time to write me directly. My small startup company lives payment-to-payment and you are KILLING ME.
You folks have been great in the past for minor support issues, so I was extraordinarily patient this time and gave you a lot of time to respond between emails, tried to provide as much info as possible, but I feel like I’m not being given any sort of priority here. Your support is blaming the issues on AT&T, but there must be some other workaround or solution. I know I’m not the only one using QBMS and Paypal over CURL for transactions, yet I don’t see any similar complaints on this forum. Somehow hundreds of other customers are not having this problem, which means there must be a solution for my site.
I’ve always thought it was in bad taste to call out a company on their public forum over things like this, but my desperation has driven me to it.
H E L P!