I've been using Dreamhost for a long time now (years, man, years) and back in the good old days support was awesome. A problem reported at 1am got an answer within half an hour.
Not so much these days.
I know they're still "above average" but it's so disapointing when they used to be so darn good. Just now I see they have over 300 problems still pending. Poor chaps. Can't they get some help over there?