Thanks for replying. I will quote each one of your kind reply.
You asked: So Dreamhost support told you they had started the process of migrating your sites over to your new PS server?
No. Just received an email saying that my PS was provisioned with the name of loronix and a bottom line (a P.S.) with this statement. “It may take a day or two before the new DNS information has propagated across the Internet and everything is transitioned to loronix, but don’t worry… the process should be seamless!” However, I’m finishing the second day and a seamless process would not take all my sites off-line.
My understanding of the process from having gone through it is that once they tell us they’ve started the migration, we’re not supposed to touch anything until they tell us that everything is working. I know they specifically mentioned that I shouldn’t fool with anything because they were in there moving stuff and editing to make everything work. (Not that there’s much to do, but mostly they told me to not reboot my server).
No instruction was given, I just received an email saying I was set to go. I can forward a copy to you if want, just send an email to email@example.com, please.
Did you have an original ticket from the initiation of your PS upgrade?
There was no structured process to upgrade my account to PS, just a “Happy Dreamhost PS Team” say that it was provisioned.
My understanding is that Dreamhost does all the work of transferring everything over and getting your sites working again. The fact that the directories are empty for your sites is a sign that they’re in the middle of working the transfer. How long has it been since they started moving you to your new PS server?
I don’t have this answer, they just said it was done, no previous instructions given. In the other hand, if they are in the middle of a transfer, I think they would keep apache pointing to my shared lipton account during the process instead of changing immediately to loronix (PS) out of the blue.
I’m worried they are lost or busy on other issues, but I think it is only a couple of console commands to make my websites ready. I’m thinking about canceling the PS and move back to shared, my websites are part of my monthly income and they cannot be down for two days.
Thanks a million.