Same with me, a couple weeks ago has DNS problem that makes my client quite furious about it. I've emailed the support and the response is quick enough.
And last thing I recall a good thing about Dreamhost is that they move a heavy duty accounts from my shared server so that I can enjoy the stability again.
My advice is remember to contact support asap and check dreamhoststatus.com often.
I once got Dreamhost from a recommendation from friend and have to say that they have great features.
Oh... but one of my curiosity is, why you guys don't offer shared ssl ?
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