I just checked and the panel is working just fine right now. I’m not sure if there was a glitch in the panel 4 days ago or not, but generally any problems are quickly cleared up.
If you still can’t get onto the panel, first make sure you’re using the correct URL https://panel.dreamhost.com/. If that’s still not working I’d make sure that you don’t have anything firewall application or something interfering with your internet connection. Perhaps have you edited your hosts file and something went wrong there?
As far as having support placed inside the panel it helps the techs out by having any communication from you linked directly to your account. Support staff also make frequent use of the panel so any downtime is usually noticed very quickly. However if still need to contact support when the panel is down you can E-mail sales @ dreamhost.com. Those E-mails go into the same queue as support request - juts make sure to identify your self so they can access your account.
I’m not sure what you mean about waiting 2 months for a reply - I generally receive replies from support within 2 hours. The most I’ve ever waited was about 26 hours, but that is extremely unusual.
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