Dreamhost Login issues

About 11:45am this morning, i was told that our company e-mail was not working. I had been in our warehouse most of the morning working on inventory issues. So I start to troubleshoot and long story short, i can e-mail myself, but no e-mails are going out or in.

I contact Godaddy since we have the domain through them. They tell me that our e-mail is being hosted through dreamhost.

I have been with our company for just over a year. I’m in charge of the Admin, Finance, HR, and IT. I’m needing to login to our dreamhost account; however, I do not have any credentials to do so. The people who setup our accounts with dreamhost are no longer with the company.

I was wanting to call support but I quickly learned that you cannot call dreamhost. You send in a message and they will get back to you. In the meantime, our e-mail is still down.

This is a shot in the dark, but i’m hoping someone can help.

Thank you.

Try this:

Hi there,

Thank you for contacting us for help. If you are not able to login to the panel please contact out AV team here: https://www.dreamhost.com/support/ Be sure to select the" other" option from the drop down, include an email address you have access to and enter the captcha at the bottom. Once it’s sent our Account Verification team will look into the ticket and update you accordingly,

Matt C