I understand your frustration and I don’t mean to minimize at all the seriousness of someone’s service being down.
But I do want to point out that one or a few person’s dedicated server being down isn’t equivalent to all of DreamHost being down. Every service will have it’s screw ups. If the screw up happens to you, then the service sucks. But to make an overall value judgement on a company that serves many thousands of customers based on the individual experience of one or even a few people is a bit of a stretch and doesn’t really do anyone any good.
Obviously, the recent downtime has been a major inconvenience for some customers. That doesn’t tell me anything, however. I’d need to see some statistics on how many customers were affected, and for how long. Otherwise for all I know, these complaints are like if someone hits a pothole in New York City, and declares the entire transportation infrastructure of the entire state of New York to be in a shambles. Granted, it looks bad when a concrete ceiling tile falls down and kills someone, (wait, that was Boston, same difference…) but statistically speaking, you’ve got a better chance of being hit by lightning while you’re doing a hot move on a server room rack. (Is that what happened, DH?
So yeah, if anyone has any info on how much of DH was down, and for how long, that would be interesting. Even better would be if that data could be presented in the context of the overall uptime of this service and similar services of competitiors. Average length of downtime, frequency of downtime… that sort of thing. I’d be honestly interested to see that.
I am sure lots of people will reply to this post saying “lots of people were affected. Thousands of customer’s service went down.” Yeah I know. But the concept that I’m commenting on goes deeper than that.