(Can't tell how ironic you are or are not being, so I won't assume...)
See my post in Offtopic Discussion... I was going to complain, but they apologized before I got a chance. Yeah, the crudity toward the customer was dumb, and the self-immolation thing was just plain wrong.
...And I ain't no stick-in-the-mud; I've been known to "work a little blue" when improv-ing... but the line that was crossed in this case should have been highly visible and easily avoidable.
Josh seems like a good guy in general, and we're all capable of lapses in judgement. I just hope that from now on, the complete Happy DreamHost Fire Prevention Team will get a pre-emptory shot at all of the newsletters.