Dreamhost accountability campaign:
I assume Dreamhost spreads its users across servers evenly. So, I also assume that when new people sign up, they’re put on the same mail servers as people that have been here a while. I think it’s time for segregation.
I propose (and have proposed to be included in the suggestions, so vote for it when listed) that Dreamhost reserves a mail server or servers for customers that have proven themselves not to be spamers. This server would sit on a reserved and real IP so that mail sent to providers such as AOL (especially AOL) and Hotmail are not blocked and delayed. I understand that AOL frequently blocks some of Dreamhost’s mail servers because they receive spam from one domain on the whole server. They just block the whole server. While this doesn’t seem fair, it makes sense. If a server is sending spam, it’s the server owners responsibility to shut it down. Unfortunately, this hurts the majority of us in the short and long run. Dreamhost, don’t make the loyal and TOS abiding customers take a hit because of unproven and rule breaking users. Reward the good guys by letting us use what will hereby be know as the clean server! Free us, and quarantine the others.
I am positive this would help to solve the recent flight of loyal customer problem of late.
I also propose (https://panel.dreamhost.com/index.cgi?tree=home.sugg¤t_step=Index&next_step=DoVote&sid=760&&voted=1) for the users, the lifeblood of Dreamhost, to push for greater accountability. Dreamhost is one hell of a service. Clearly, people love you guys. But I also know that people are walking. And they’re walking because they’re frustrated. And I’m frustrated too.
The one thing, the single one thing that would be universally accepted and hailed would be if you talked to us about the development side of your business. There’s the blog, but I feel safe saying it is not what the customers really want. They don’t enjoy you touting record earnings and profits when the emails out. Or a server breaks.
What we want is a roadmap. Talk to us like the fellow developers we are. Tell us what’s in the works, and tell us more than “it’s coming.” After all, logging in with email@example.com has been coming for years and years. It’s time to give us something concrete. We wont care if things are harder to implement than you thought. It’s even ok to break your roadmap (not too much though). But having one, and letting your trusted customers participate, by helping you to help yourself, that’s all we want.
I’ve decided to walk from Dreamhost several times. I’ve done it a couple times too. But I’ve come back, not because you’re better than the rest–because, no, we know that’s not true when the mail breaks. I’ve come back because of the potential of the place. There’s a relationship that’s good. It’s not good enough. But it’s almost great.
And I think it’s our job, fellow Dreamhost customers, to kick them in the ass. If we can be tough, but fair and realistic, and hold Dreamhost to their word (and kick them in the ass), then I think we’ll truly have something.
So join me by lacing up that size 11.
Michael De Soto