I’m experiencing a major issue with my DreamCompute instance.
RAM was exceeded (I believe an analytics script saving lots of data to the DB was the culprit), so I resized/upgraded. My app was still working but obviously no database connections could be made, since MySQL was automatically turned off. The resize worked fine, but then, the entire server became inaccessible.
I dug around in the Compute admin area and can see that the image my instance is using (Ubuntu 18.04) has been deactivated. There is another Ubuntu 18.04 that is active. Why would this happen? How do I get it back?
I have submitted a ticket to support, but it’s been almost 24hrs with no response. I realize for everyone else that is a short amount of time, but for me and my users, that’s excruciating!