DreamCompute down?

A couple of my dreamcompute instances are not responding to input from the shell. So I decided to reboot one, through the dreamcompute dashboard. I did a hard reboot, the VM has been stock in hard reboot for the last 2 hours. It seems everything has stalled. Any ideas?

For this sort of issues it’s better to contact support at https://dreamhost.com/support since they are the only ones who can fix the instances. All others can only tell you to destroy the instances and create a new one ?