Thanks for the reply guys.
I am aware all companies suffer downtime, but its just a question of how much effects me. In the case of the last few days, its all effected me.
I'll give them the benefit of the doubt, and hopefully not feel screwed. Their support is great, but with the plan i got it sure had the feeling of "Too good to be true", then ofcourse, i get hit with the past couple days of downtime.
At the very least i have 3 months moneyback to decide. So i'll give them time.
Thanks guys, and thanks to anymore replies.