Let’s take a moment to recap then:
Posted: Mar 12th, 2004 - 03:06:45 AM PST (17 days 7 hours ago)
Hello DreamHost Customers!
During that past 2 days you have probably experienced slow to non-functional performance of the Panel, Kbase and Webmail. This was caused by one of the central databases common to each of these services rejecting connections and subsequently crashing…
The investigation into the downtime is ongoing. We will announce new procedures to prevent any similar downtime at the completion of the investigation…
Did this investigation ever conclude? Where are the new procedures?
Posted: Mar 16th, 2004 - 01:42:57 PM PST (12 days 20 hours ago)
Hello DreamHost Customers,
At approximately 11:50am PST today we experienced a software failure on one of our routers which caused it to operate in a degraded state that worsened over time. Other network hardware was also affected by the software failure which made tracking down the problem more difficult. By 12:30pm PST most network services were being affected.
Posted: Mar 17th, 2004 - 12:13:50 PM PST (11 days 22 hours ago)
Sometime last night until approximately Noon PST we experienced additional central database problems. This resulted in either partial or complete downtime for many of our central services, such as the WebPanel, Support, Signups, and possibly WebMail. No services associated with your websites were affected (eg web, mail, database).
We did not recognize the problem immediately because the submitting of new support messages was semi-functional.
We are working on stabilizing the situation. The problem has been isolated to the databases, and we’ve put in place one of three possible solutions.
We realize we haven’t provided you with the most reliable central services over the past week or so, and we understand how frustrating
this must be for you. We’re doing everything in our power to alleviate the problems, and hope to have the happiness back in your hearts soon.
Do you really understand how frustrating this is?
Posted: Mar 29th, 2004 - 10:20:33 AM PST (25 mins 2 secs ago)
This morning we experienced a router failure that took down our network from approximately 2am - 10am PST. The cause of the failure is unknown at this time, but it appears to be hardware related. The backup router failed to take over the responsibilities of the failed primary router, resulting in a network brownout. We are further investigating both of these issues at the moment.
We are terribly sorry about this network outage and any inconvenience this may have caused you or your business. We have already taken several steps to ensure that such an outage does not happen again.
Posted: Mar 29th, 2004 - 10:21:10 AM PST (24 mins 25 secs ago)
All network service has now been restored. We will be taking steps to ensure any problems like this in the future are handled more quickly.
Sounds familiar again. More steps? Like the steps that were instituted from the March 12th outage? Or perhaps one of the “three possible solutions” that were put in place on March 17th?
Look…I know this is a bad run of luck here. But these frequent outages are causing severe issues with your customers. And I have been “holding onto my horses” since March 12th (and I could go back further)…But my horses have now runaway.
I don’t want promises and words of condolences anymore.
I want solutions.
I want real answers.
I want gaurentees.
Don’t tell me that you understand my frustration. SHOW ME.