I’m a bit confused.
If I try backing up the domains directly it skips the email accounts, so I ordered a Manual Backup from the panel:
Home->Backup your account
After a couple of days I got an email telling me that the backup was available at
Now, I can see these files in Firefox, but I can’t access the folder in ftp using my usual login and password.
What am I doing wrong? How can I download this folder to store it locally?
Thanks for the help