I have to admit that I was a happy Dreamhost customer for almost two years until 2012, this year they have gone downhill BIGTIME, I'd already considered switching, earlier this year because of the big downtime a few months ago, and I discovered their reputation for hacked sites, spam websites and IP's, which is something I really don't want to be associated with (their email servers are on the big spam lists too).
But now, this major outage and failure to communicate has just confirmed my exit, I've already signed up for another, smaller host with better technology, uptime, the proper cpanel and more personal support, I did a full day of research and due dilligence on a host.
When I signed up for two years with dreamhost it was the second one I looked at. I'm ready to go as soon as I can access my files via FTP.
There is no reason to be loyal to a web host that does things like this, things do break and technology does go haywire, but what I'm most annoyed about is their silence in this situation, the fact that they have made no public comment whatsoever on the situation, and tech support has done nothing but kept their paying customers in the dark. All that adds up to being a host that you can't trust.
The customers and webmasters are going through a nightmare and panicking, whilst the @Dreamhostcare twitter page hasn't tweeted a thing for 17 hours, it takes ten seconds to send a tweet out with a quick update, why have they not done it? Isn't that the whole point of that twitter account?