Wiser words have never been said. :>
Regarding he of which you speak, that issue has been resolved amicably (it was the result of a misunderstanding of what certain plans come with), and things are fine now.
However, I have suggested that he post a new thread here in the forum and apologize for some of the comments he made to other DreamHost customers. I think he feels pretty bad about them, in hindsight, and was lashing out (he can elaborate if he feels the need to, but my impression is that he's under a lot of stress due to something that is happening to a friend of his and the perceived lack of support he was receiving from us didn't help).
On a more general level, feeding trolls usually isn't worth it - they tend to just bite back, and the overall level of discourse drops precipitously. Some of the responses I saw were pretty heated as well, and didn't help matters any. I know that it's tempting to respond back with the snarkiest comment possible (I too get the urge
all the time on rare occasion!), but the results are rarely as good as you'd expect. Sometimes, if it's clear there's no getting through to someone on a reasonable level, it's best to just let he thread in question go unanswered or respond privately.
- Jeff @ DreamHost
- DH Discussion Forum Admin