Since support are ignoring me I foolishly thought someone here might actually help me - I guess that’s not going to happen either then.
Really, I don’t understand the mentality of someone who will go out of their way to not help someone. If you don’t want to help me, then don’t reply to my thread.
I get an email and go, “oh great someone replied to my thread” thinking, like a sucker, that somebody might actually have something useful to contribute.
Why would you answer when you don’t have an answer. It doesn’t serve any purpose, you could just do nothing, but instead you go out of your way to do something more useless than nothing I mean what do you actually get out of it?
I straight up can’t figure out what motivates people like that, seriously, this is a forum where people ask questions - if you don’t have an answer then don’t reply - this is simple forum etiquette that people have been using since the days of Usenet. More than that it’s just simple common sense.
Do you think I haven’t tried with support? Have you ever actually dealt with support?
Support don’t do jack shit because frankly dreamhost couldn’t care less whether I live or die.
The support emails take forever to get answered and my chat seems to have been disabled, the last time I spoke to them I was trying to get specific information as to how my sites over to a new host. I had a few questions to ask and I had the chat terminated before I could get my answers.
Since then I haven’t seen the chat icon for over a week. My suspicion is that it has been disabled on my CP and my email is being being deliberately ignored so that I will be forced to renew for another two weeks once my hosting comes up for renewal. But that’s never, EVER going to happen.
Every time I’ve had a problem all I’ve gotten in return as a paying customer is:
a) support that never answers
b) support that gives smart ass answer that are unhelpful
c) support that doesn’t actually listen and just tells me to look at an irrelevant wiki page before cutting me off
and now we can add to that
d) smart-asses on forums telling me to go talk to support
So all I can do is bang my head off a brick wall in the hope that I might, just maybe, find somebody who will give me the information that I need so I can finally move my websites off this useless, half-assed, ham-fisted excuse for a webhosting company before their servers go splat once again and I’m left there refreshing dreamhoststatus with my thumb up my ass
But yeah, thanks for that vital information as to how to click the support button to contact support, I would never have figured that out without your wonderfully insightful comments.