I’m working on behalf of a client who I convinced to transfer their hosting and domain from 1and1 to dreamhost since I felt at the time that dreamhost was a good value and pretty problem free. I got them their own account since I don’t want to deal with billing and management of their site in general.
Unfortunately, my client called me today to tell me that their domain has reverted back to 1and1. There’s no indication in their account that there’s any reason for this, and since I transferred the domain back in February, I thought everything was golden and they let their 1and1 account expire. I’m pretty certain that Dreamhost even charged them for the transfer…Unfortunately I’m not getting a very timely response from Dreamhost, I suppose I could pay for a callback on my account, but since it’s someone else’s account I’m not sure how that would work? Maybe one of the board admins or customer reps can clue me in.
So I’m left holding the bag trying to get in touch with 1and1 who are trying to tell me that I didn’t actually transfer the domain, and waiting on some kind of minimal response from Dreamhost.