Now I’m having trouble with removing the Private registration from the domain name. GoDaddy forwards me to DomainsByProxy. I checked my past emails and only found 1 from DBP and it was only about their “Important ICANN privacy changes” back for 2008 and no emails about login info and passwords.
I tried the “Retrieve password”: entered my customer number, street address, and security image code. I keep getting an error “We are unable to locate an account with this information. Please verify your data, and try again.”
I tried the for “Retrieve customer number”: domain name and security image code and now over 3 hours later I still haven’t got an email back. Is this normal or am I jumping the gun a bit?
I even tried the “reset password” with entering my customer number, email and security image… “We are unable to locate an account with this information. Please verify your data, and try again.”
I know the Private registration customer number is right but I’ve never used it before or visited DBP site before to even login.
If this is because I moved back in 2007?.. then why didn’t they send an email stating something like "we’ve noticed that your GoDaddy information and DomainsByProxy info do not sync up and we can’t confirm your identity? I don’t even know what info DBP has beside email. My info has updated with GoDaddy long ago, but I didn’t know that I had to do the same with DBP. Looks like I’ll have to scan my state ID again as proof of who I am to another company this year.
GoDaddy can’t even send me a Auth Code email.
On another site it states:
“In order to do this, you need your Domains By Proxy login information. A new login is created for each purchase. The password is your Godaddy password. But the customer number is unique for each purchase.”
I did that. I entered the login number for my DBP account (not the GD number) and the GD password???