Hello. I am trying to set up a website on my newer vps account. Several years ago I had that domain name set up on an older shared hosting account.
A week ago I contacted tech support about releasing the domain name so I could add it. I was told I needed to email firstname.lastname@example.org. I emailed twice last week and never heard back. On Friday I contacted tech support about this again and have not heard back. I just got done chatting with someone at tech support and was told I have to wait until my original ticket gets back to me.
I cannot move forward with this website until I can add the domain name. What is the delay? I have never had this kind of problem with your tech support before.