Ok, ticket submitted. Now I am just waiting for support. I guess I just kind of assumed that since I didn't pay for this service yet (Still under two week trial period) that I had no REAL customer service available to me... But yea it let me submit my ticket and everything no problem.
Got to say I am impressed with this host. With everything from the 2 week trial down to the bonuses and not having to worry about site size etc.
Thanks again for the help!