Domain Deleted by CIRA despite PAYMENT!


#1

I paid for my domain to renew back in November and was just informed by my client that the website is down.

Checked and found an email on the 31st by the CIRA saying that my domain was DELETED.

Called them up, and they said that my payment, while made to you, was not forwarded on.

So for two months, you’ve had my money and I was under the illusion that it was processed.

But now I find out that the domain was deleted from the web and my client has NO site, and NO email right now.

Can you guys please help fix this ASAP!!!
-Christine


#2

Fixed, but I’m still not pleased.


#3

CIRA? Do you mean http://www.cira.ca ?


#4

I have had this same problem twice within a six month time period. Dreamhost was quick to fix my domain but there is no reason they have not been able to fix the auto renew by now.


#5

Webms, just wanted to follow up with you! It looks like our team was able to help sort this all out for you and get you an explanation as to why you were having trouble auto-renewing. If you have any follow-up questions or concerns, please don’t hesitate to reply to the email. We’ll be happy to help! :slight_smile: