I paid for a dedicated server on Friday, and started setting it up Friday night. I transferred a domain (ultralingua.net), and shortly thereafter encountered the “bad_httpd_conf” error (that is, when I try to view www.ultralingua.net or ultralingua.net or the IP equivalent, I get a page saying “Site Temporarily Unavailable…error id: bad_httpd_conf”). I searched the Knowledge Base, forums, and Google for help, but all I have learned is that sometimes this happens on DreamHost, and if you send tech support a note, they’ll fix it. So I sent tech support a note.
It is now 31 hours later, and I’m not very happy with my choice of DreamHost at this point. I have several questions.
What the heck is this bad_httpd_conf problem? I find nothing at all about it in the Knowledge Base, and no explanation of it in the forums.
What is the normal response time from tech support? Are they slower on weekends than on weekdays, and if so, how long should I expect to wait for them?
Is there any kind of urgent support request address or phone number? I’m losing money and reputation because of this problem, and I’m not happy about that. If it were some smaller matter, I’d be more comfortable waiting a couple days.