My site went off-line yesterday with a bad_confd error. A while later it was back up but all of my files were gone.
Thinking no big deal, Dreamhost promised to perform backups hourly/daily/weekly (the main reason I signed up with them) so I fired off an email to support asking my stuff be restored.
I’m afraid that there are no files for ______.com in our backups.
I went two weeks back and didn’t find any files for _______.com on
the server. Unfortunately, you will need to upload whatever files you
have for _____.com to clear this situation up.
Feel free to contact us if there are more questions.
Uh, so were they just kiddin’ with me with this?
I have a backup of my site, but its very old, I wasn’t terribly diligent with maintaining backups because I had gigs and gigs of stuff that I wasn’t going to tie up my home connection for days on end downloading.
I’m faily new to Dreamhost so I’d like to know if this is standard operating procedure for these people?