My site went off-line yesterday with a bad_confd error. A while later it was back up but all of my files were gone.
Thinking no big deal, Dreamhost promised to perform backups hourly/daily/weekly (the main reason I signed up with them) so I fired off an email to support asking my stuff be restored.
Uh, so were they just kiddin' with me with this?
I have a backup of my site, but its very old, I wasn't terribly diligent with maintaining backups because I had gigs and gigs of stuff that I wasn't going to tie up my home connection for days on end downloading.
I'm faily new to Dreamhost so I'd like to know if this is standard operating procedure for these people?